Jason Hartman talks with Alan Yong, CEO of DNotes Global and author of The Four Pillars of Business Success, about his new venture with DNotes and what problem he’s hoping to solve with the company. Alan also discusses his past businesses and how he managed to acquire government contracts and a massive deal from IBM. Then the two discuss Alan’s new book and how business owners can set themselves up for success by using the four pillars Alan has identified.
[1:48] How Alan got his government contract and deal with IBM in the early 1990s
[6:48] If the market’s not ready you could throw all your money at it and go bankrupt
[10:20] What Alan’s new cryptocurrency is and what problems it solves that Bitcoin doesn’t
[15:20] The 4 Pillars of Business Success
[18:48] If a customer has a problem you need to do everything you can to solve the problem and make sure the customer knows it and that you appreciate their business
[21:05] Why is customer service getting worse?